Feedback & Complaints

At Redeemer Central, we believe that healthy community requires open communication. Whether you have an idea for improvement, a word of encouragement, or a serious concern, we want to listen and respond with integrity.


1. General Feedback & Ideas


We are constantly learning and growing together. If you have thoughts on our gatherings, community groups, or any aspect of church life, we’d love to hear from you.

  • How: Speak to a member of the team on a Sunday or email hello@redeemercentral.com.

  • Why: Your perspective helps us shape a community that truly serves everyone.

2. Formal Complaints & Concerns


If you are dissatisfied with an action, a decision, or the conduct of someone representing Redeemer Central, we have a formal process to ensure you are heard and the matter is addressed fairly.


Stage 1: Internal Resolution
In the first instance, we encourage you to contact the relevant Leader or our Safegaurding Team at safeguarding@redeemercentral.com (for safeguarding matters) or admin@redeemercentral.com (for general grievances).


What to expect: We will acknowledge your message within 3 working days and aim to provide a formal response or meeting request within 14 days.


Stage 2: Escalation
If you feel your concern has not been handled appropriately by the staff team or senior leasdership, you may escalate your complaint to our Board of Trustees. They provide independent oversight of the church’s leadership and governance.

3. Serious Safeguarding Concerns

If your complaint specifically relates to the safety of a child or adult at risk, or if you feel a safeguarding process was handled incorrectly, we partner with thirtyone:eight to provide independent support.


T: 0303 003 1111

E: helpline@thirtyoneeight.org


You can contact them directly if you feel unable to speak to anyone at Redeemer Central regarding a protection issue.

N.B - All formal complaints are handled with strict confidentiality in accordance with our Data Privacy Policy.